Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any original tags attached, and in its original packaging. You will also need the receipt, order confirmation, or other proof of purchase.

To start a return, please contact us at support@gearcozy.com within 7 days of receiving your order.

Please note that approved returns must be sent to the return address provided by our customer support team. Do not send a return to the address shown on our website or on the original shipping package unless our customer support team specifically instructs you to do so.

If your return is accepted, we will provide instructions on how and where to send your package and, where applicable, provide a return shipping label.

Items sent back to us without first requesting and receiving return authorization may not be accepted.

You can always contact us with any return questions at support@gearcozy.com.

Damages, Defects, and Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or different from what you ordered, please contact us as soon as possible at support@gearcozy.com and provide your order number together with clear photos or other relevant information showing the issue.

We will review the issue and work with you to provide an appropriate resolution.

Where applicable consumer protection laws provide additional rights for defective, damaged, or incorrectly supplied products, those statutory rights are not affected by this policy.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned unless they are defective, damaged, incorrectly supplied, or applicable law requires otherwise.

Custom, personalized, made-to-order, or specially produced items generally cannot be returned or exchanged due to a change of mind because they are produced specifically for the customer.

We also do not accept returns of gift cards, perishable goods, personal care goods, hazardous materials, flammable liquids, gases, or other products that cannot reasonably or legally be returned.

Please contact us at support@gearcozy.com if you have questions about whether your specific item is eligible for return.

Sale or clearance items are generally not eligible for return unless they are defective, damaged, incorrectly supplied, or applicable law requires otherwise.

Personalized and Custom Products

Because many of our products may be made or printed specifically for an individual order, products that have been personalized, customized, or made to a customer's specifications are generally final sale and are not eligible for return or exchange due to change of mind, incorrect size selection, incorrect personalization information provided by the customer, or other customer preference reasons.

If a personalized or custom product arrives damaged, defective, incorrectly produced, or materially different from the order placed, please contact us at support@gearcozy.com so that we can review the issue.

Exchanges

We do not generally offer direct exchanges.

The fastest way to obtain a different eligible item is to request a return for the item you received. Once the return has been accepted, you may place a separate order for the new item.

Personalized, customized, and made-to-order products are not eligible for exchange due to change of mind unless otherwise required by applicable law.

European Union 14-Day Right of Withdrawal

Notwithstanding our standard 7-day return policy, if your purchase is covered by the consumer protection laws of the European Union, you may have the legal right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

This statutory right applies independently of our standard return period and cannot be reduced by our 7-day return policy where EU law applies.

To exercise this right, you must notify us within the applicable 14-day withdrawal period by contacting support@gearcozy.com.

Products returned under the EU right of withdrawal should generally be returned in their original condition and should not have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functioning.

Certain products are excluded from the EU right of withdrawal. These exclusions may include goods made to the consumer's specifications or clearly personalized products, as well as certain sealed hygiene products, perishable goods, and other categories provided by applicable law.

Nothing in this section limits any mandatory consumer rights you may have under applicable EU or national law.

Return Shipping Costs

Unless the item is defective, damaged, incorrectly supplied, or we agree otherwise, return shipping costs may be the responsibility of the customer to the extent permitted by applicable law.

If the return is due to an error on our part or an eligible product is defective, damaged, or incorrect, we will provide appropriate return instructions and cover return shipping where required or agreed.

Any applicable return shipping terms will be communicated to you when your return request is approved.

Refunds

We will notify you after we receive and inspect your returned item and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank, credit card issuer, payment provider, or other financial institution may require additional time to process and post the refund after it has been issued by us.

Original shipping charges are generally non-refundable unless the return results from an error by Gearcozy, the product was defective or incorrectly supplied, or applicable law requires otherwise.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@gearcozy.com.

Contact Us

If you have any questions regarding returns, refunds, damaged items, or your order, please contact us at:

Email: support@gearcozy.com