Shipping policy
At Gearcozy, operated by PA Ecommerce LLC, we are committed to providing clear and transparent information regarding order processing, production, shipping, delivery, and tracking.
Please review this Shipping Policy carefully before placing an order.
1. Order Processing & Handling Time
Many Gearcozy products are made to order and may include personalized, customized, or print-on-demand products.
After an order has been successfully placed and payment has been authorized, the order will be prepared for production and fulfillment.
Handling Time: 3–5 business days
Handling time may include order verification, personalization review where applicable, production, quality inspection, packaging, and preparation for shipment.
Our regular processing days are Monday through Saturday, excluding Sundays and applicable holidays.
Handling time is separate from shipping transit time.
Orders containing personalized or customized products may require additional review if the information submitted by the customer is incomplete, unclear, or requires confirmation.
2. Order Cut-Off Time
Our daily order processing cut-off time is:
2:00 PM Mountain Time (MT), Monday through Saturday
Orders placed before 2:00 PM MT may begin processing on the same business day.
Orders placed after 2:00 PM MT will generally begin processing on the next available business day.
Orders placed on Sundays or applicable holidays will generally begin processing on the next available business day.
The order cut-off time determines when processing may begin and does not shorten the standard 3–5 business day handling period.
3. Estimated Shipping & Delivery Time
Once an order has completed production and processing and has been handed to the shipping carrier, the estimated transit time is:
5–15 business days
The estimated total delivery timeframe is generally:
3–5 business days handling time + 5–15 business days transit time
These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery time may vary depending on the delivery destination, carrier operations, customs processing, weather conditions, holidays, peak shipping periods, transportation disruptions, and other circumstances outside our reasonable control.
Nothing in this section limits any delivery rights available to customers under applicable consumer protection laws.
4. Shipping Destinations
Gearcozy serves customers worldwide, where shipping services are available.
We ship to the United States and to international destinations supported by our carriers and fulfillment network.
Shipping availability may vary depending on the product, destination country, carrier restrictions, customs requirements, or fulfillment capabilities.
Customers are responsible for providing a complete and accurate shipping address during checkout.
We may be unable to ship certain products to particular countries or regions due to carrier, legal, customs, or operational restrictions.
5. Shipping Rates
Gearcozy offers Free Standard Shipping on eligible orders of $99 or more.
For orders below $99, standard shipping charges generally range from:
$7.99–$8.99
Actual shipping charges may vary depending on the destination, products ordered, order value, and other applicable shipping factors.
For United States orders below $99, standard shipping is generally within the $7.99–$8.99 range.
For international orders below $99, applicable shipping charges will be calculated and displayed at checkout where shipping service is available.
Eligible orders of $99 or more qualify for Free Standard Shipping, subject to any conditions displayed at checkout.
The exact shipping charge applicable to your order will be clearly displayed during checkout before payment is completed.
If the shipping rate displayed at checkout differs from a general estimate stated in this policy, the rate clearly presented to you before completing your purchase will apply.
6. Shipping Carriers
Gearcozy works with established third-party postal and logistics providers to deliver customer orders.
International transportation providers may include YANWEN EXPRESS or other logistics carriers selected according to the destination, product, and shipment requirements.
For orders delivered within the United States, final-mile delivery may be handled by USPS — United States Postal Service or another qualified local carrier.
In certain cases, an international logistics provider may transport an order during the first portion of its journey before transferring the package to USPS or another local carrier for final delivery.
The actual carrier and tracking information associated with your order will be provided when available.
Carrier selection may vary depending on the order and destination and is not guaranteed.
7. Fulfillment Information
Gearcozy works with third-party production and fulfillment partners to assist with manufacturing, printing, personalization, quality control, packaging, and shipment.
Depending on the product and delivery destination, orders may be produced, processed, or shipped from fulfillment facilities located outside the United States, including facilities in Asia.
These fulfillment facilities are separate from the registered business address of PA Ecommerce LLC.
Our official business address is:
PA Ecommerce LLC
1942 Broadway STE314c
Boulder, CO 80302
United States
Please do not send returns to our business address, a fulfillment facility, or an address shown on the original shipping package unless Gearcozy Customer Support specifically instructs you to do so.
If a return is approved, our customer support team will provide the appropriate return address and return instructions.
8. Order Tracking
Once your order has shipped and tracking information becomes available, we will provide the applicable tracking details.
Tracking information may take additional time to become active after a shipping label has been created or after the package has been handed to the carrier.
Customers can use the tracking number provided to monitor shipment progress.
For international shipments, tracking information may display updates from more than one logistics provider as the package moves between international and local delivery networks.
For shipments to the United States, an order may initially show tracking updates from an international logistics provider and later show updates from USPS or another local delivery carrier.
9. Delivery Delays
Although we make reasonable efforts to process and ship orders within the estimated timeframes, occasional delays may occur.
Possible causes of delay may include customs processing, carrier congestion, severe weather, holidays, peak shopping periods, transportation disruptions, government action, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.
If your shipment experiences a significant delay, please contact us at:
We will review the available tracking information and assist you with the appropriate next steps.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Nothing in this Shipping Policy excludes or limits any rights that cannot legally be excluded under applicable consumer protection law.
10. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees imposed by the destination country or local authorities.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping charge and may be the responsibility of the recipient where permitted by applicable law.
Gearcozy does not determine or control customs charges imposed by government authorities.
Customs processing may also result in additional delivery time.
Customers are encouraged to review applicable import requirements in their country before placing an international order.
11. Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Requests to change a shipping address should be submitted within 12 hours of placing the order and before the order has entered production or fulfillment.
Once an order has entered production, been fulfilled, or been transferred to a shipping carrier, we cannot guarantee that the shipping address can be changed.
To request an address change, please contact:
Please include your Order ID / Order Number and your complete corrected shipping information.
Submitting an address-change request does not guarantee that the requested change can be completed.
12. Incorrect or Incomplete Shipping Addresses
Please carefully review your shipping address before completing checkout.
Gearcozy is not responsible for delivery delays or failed deliveries resulting solely from an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.
If you discover an error in your shipping address, please contact us as soon as possible.
If a shipment is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before the order can be reshipped, where permitted by applicable law.
13. Failed Delivery
If a delivery attempt is unsuccessful, the applicable carrier may attempt redelivery, hold the package for collection, or provide additional delivery instructions according to its procedures.
Customers should monitor their tracking information and follow reasonable delivery instructions provided by the carrier.
If a package is returned to sender because of an incorrect or incomplete shipping address, failure to collect the shipment, unsuccessful delivery attempts, or another customer-related delivery issue, please contact us at:
Available reshipping or refund options will be determined based on the circumstances of the order, our Return & Refund Policy, and applicable law.
14. Lost Packages
If your tracking information indicates that a package may have been lost in transit, please contact us at:
Please provide your Order ID / Order Number, tracking number, and a brief description of the issue.
We will review the available tracking information and may contact the carrier or fulfillment provider where appropriate.
Where applicable consumer law requires Gearcozy to remain responsible for goods until the customer receives them, nothing in this Shipping Policy transfers that legal responsibility to the customer earlier than permitted by law.
15. Packages Marked as Delivered
If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check the delivery location, mailbox, reception or front desk area, household members, and any delivery instructions or photographs provided by the carrier.
Where appropriate, you may also check with nearby neighbors or contact the carrier directly for additional delivery information.
If you are still unable to locate your package, please contact:
We will review the available shipment information and assist you with the appropriate next steps.
A carrier's “Delivered” tracking status may be considered as part of our review but does not eliminate any rights or responsibilities imposed by applicable law.
16. Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, defective, incorrectly produced, incorrectly personalized due to an error on our part, or materially different from what you ordered, please contact:
Please provide your Order ID / Order Number, a description of the problem, and clear photographs or videos showing the issue where reasonably necessary.
Eligible cases will be reviewed in accordance with our Return & Refund Policy.
Our standard return period does not limit any mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming goods.
17. Personalized & Made-to-Order Products
Many Gearcozy products are made specifically for each customer order.
Customers are responsible for carefully reviewing names, text, personalization details, sizes, colors, designs, shipping details, and other selections before placing an order.
Once production has started, we may be unable to cancel the order or modify personalization details.
Personalized, customized, or made-to-order products may not qualify for change-of-mind returns where permitted by applicable law.
This does not affect your rights if an item arrives damaged, defective, incorrectly personalized due to our error, materially different from your order, or otherwise fails to comply with applicable consumer law.
18. Relationship With Our Return & Refund Policy
Returns, refunds, damaged orders, defective products, incorrect orders, and other eligible claims are also subject to our Return & Refund Policy.
Our Return & Refund Policy is available at:
https://gearcozy.com/policies/refund-policy
Gearcozy's standard return request period is 7 days after receiving an eligible item.
However, this standard period does not limit any mandatory statutory rights that may apply depending on the customer's location, the type of product purchased, and applicable consumer protection law.
19. Contact Information
If you have questions regarding shipping, tracking, delivery, fulfillment, or an existing order, please contact us:
Gearcozy / PA Ecommerce LLC
Official Address:
PA Ecommerce LLC
1942 Broadway STE314c
Boulder, CO 80302
United States
Email: support@gearcozy.com
Customer Support Hours:
8:00 AM – 8:00 PM
We aim to respond to customer inquiries as soon as reasonably possible.