
Frequently Asked Questions
How to track an order?
How to track an order?
We will send you tracking information and order updates 24/7.
Delivery Time & Updates
Delivery Time & Updates
We will continuously update your shipping time based on the current situation and order progress, so you always stay informed about the latest status.
What is the return policy?
What is the return policy?
What is the return policy?
Please contact us at support@gearcozy.com within 7 days of receiving your order if there is any issue with your item.
After reviewing your case, we may offer a replacement or refund if the item is damaged, defective, incorrect, or has a production issue.
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.